Privacy Policy

Effective Date: 25/09/2026

At QUICKPICS E-COMMERCE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, browse our gardening products, purchase seeds or gardening-related products, or communicate with us.

Our products include vegetable seeds, flower seeds, herb seeds, fruit seeds, lawn and grass seeds, organic seeds, seed collections, gardening kits, and related gardening products.

This Privacy Policy is intended to comply with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.

1. Information We Collect

When you use our website or purchase products from us, we may collect different types of information.

Personal Information

We may collect:

Full Name
Phone Number
Email Address
Shipping Address
Billing Address
Payment-related information
Order details
Purchase history
Customer service communications

Account Information

If you create an account on our website, we may collect:

Account name
Login credentials
Saved addresses
Wishlist information
Saved products
Order history
Account preferences

Order and Purchase Information

When you purchase our gardening products, we may collect information related to:

Products purchased
Seed varieties purchased
Gardening kits purchased
Quantity and order value
Delivery information
Order status
Returns, refunds, or replacement requests

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Screen resolution
Website interaction data
Referring website
Date and time of website visits
Cookies and similar technologies

Usage Information

We may collect information about how you use our website, including:

Pages visited
Products viewed
Categories browsed
Search queries
Time spent on pages
Cart activity
Website interactions
Preferences and browsing behavior

2. How We Use Your Information

We may use the information collected from you for the following purposes:

Order Processing

To process and confirm your orders
To arrange delivery of purchased products
To provide order confirmations
To provide shipping and delivery updates
To process returns, replacements, and refunds

Customer Support

We may use your information to:

Respond to customer inquiries
Resolve order-related issues
Provide product assistance
Handle complaints and requests
Provide after-sales support

Website and Service Improvement

We may use information to:

Improve website functionality
Improve product listings
Improve customer experience
Understand customer preferences
Analyze website performance
Develop and improve our product selection

Product Recommendations

Based on your browsing and purchasing activity, we may provide relevant product recommendations relating to gardening and seed products, such as:

Vegetable seeds
Flower seeds
Herb seeds
Fruit seeds
Lawn and grass seeds
Organic seeds
Seed collections
Gardening and seed kits

Communication

We may use your contact information to send:

Order confirmations
Payment notifications
Shipping updates
Delivery notifications
Customer service communications
Important website or service notices
Promotional communications where permitted and applicable

Security and Fraud Prevention

We may process information to:

Detect suspicious transactions
Prevent fraudulent activities
Protect our website and customers
Investigate unauthorized activity
Maintain website security

Legal and Regulatory Compliance

We may process and retain information when necessary to:

Comply with applicable laws
Respond to lawful requests
Maintain financial and accounting records
Resolve disputes
Protect our legal rights and interests

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences
Maintain shopping cart information
Improve website functionality
Understand website traffic
Analyze customer interactions
Improve product recommendations
Measure website performance

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functions, including shopping cart, account, or checkout features.

4. Sharing of Information

We do not sell or rent your personal data.

We may share necessary information with trusted third parties when required to provide our products and services.

These parties may include:

Delivery and Logistics Partners

We may share necessary information such as your:

Name
Phone number
Delivery address
Order details

with shipping and logistics providers for the purpose of delivering your order.

Payment Service Providers

Payment-related information may be shared with authorized payment processors to securely process transactions.

Technology and Service Providers

We may use third-party service providers for:

Website hosting
Website maintenance
Security
Analytics
Customer support
Email communication
Technical services

Legal and Government Authorities

We may disclose information where required by applicable law, regulation, court order, or lawful government request.

Professional Advisors

Where necessary, information may be shared with professional advisors such as legal, accounting, auditing, or compliance service providers.

Third parties that process information on our behalf are expected to handle such information only for authorized purposes and in accordance with applicable requirements.

5. Payment Information

We may offer different payment methods through authorized payment service providers.

Payments may be processed securely by third-party payment gateways.

We generally do not directly store sensitive payment credentials such as:

Credit card numbers
Debit card numbers
UPI PINs
Net banking passwords
Card authentication credentials

Payment information is handled by the applicable payment service provider according to its security practices and applicable requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

Completing orders
Maintaining customer records
Processing returns and refunds
Customer support
Accounting and taxation
Legal and regulatory compliance
Fraud prevention
Dispute resolution
Protecting our rights and interests

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include:

Secure website connections
Access controls
Restricted access to customer information
Security monitoring
Secure payment processing through authorized providers
Regular website and system maintenance

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted or stored electronically.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

Request access to your personal information
Request correction or updating of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a grievance regarding the processing of your personal information

Some requests may be subject to applicable legal, regulatory, contractual, or operational requirements.

To exercise your applicable rights or raise a privacy-related concern, please contact us using the details provided in the Contact Us section below.

9. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide information about our products, gardening collections, seed varieties, offers, promotions, or other services.

You may choose to stop receiving promotional communications by:

Using the unsubscribe option provided in promotional emails, where available
Contacting us directly
Following applicable opt-out instructions in promotional messages

Please note that even if you opt out of promotional communications, we may continue to send essential service-related communications, such as order confirmations, payment updates, delivery notifications, and account-related messages.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

These third-party websites operate independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

11. Children’s Privacy

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from individuals who are not legally permitted to provide such information under applicable law.

If we become aware that personal information has been collected in circumstances where it should not have been collected, we will take reasonable steps to address and delete such information where appropriate.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details provided below.

12. Data Transfers and Service Providers

In order to operate our website and provide services, we may use third-party technology, hosting, payment, analytics, communication, and logistics providers.

Depending on the service provider and applicable law, personal information may be processed or stored in locations outside your state or country.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable legal and contractual requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business operations
Changes to our products or services
Changes in technology
Changes in applicable laws or regulations
Changes to our data processing practices

When we make changes, we will update the Effective Date displayed at the beginning of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we handle personal information.

14. Grievance Officer

In accordance with applicable data protection and privacy requirements, you may contact our designated grievance contact regarding privacy-related concerns.

Grievance Officer
QUICKPICS E-COMMERCE PRIVATE LIMITED

Name: Rahul sharma
Email: grievance@seedorashop.com
Phone: +91 9819062558

Address:
4th Floor, Office No- 432,
Rainbow Business Park (Haware Intelligentia),
Sector-24, Turbhe, Vashi, Navi Mumbai,
Thane, Maharashtra – 400703

For privacy-related complaints or requests, please provide sufficient details so that we can understand and address your concern.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, you may contact us.

QUICKPICS E-COMMERCE PRIVATE LIMITED

Email: info@seedorashop.com
Phone: +91 9819062558