Last Updated: 25/09/2026

Thank you for shopping with QUICKPICS E-COMMERCE PRIVATE LIMITED. We are committed to providing a smooth and reliable shopping experience for customers purchasing gardening and seed products through our platform.

Our product range may include vegetable seeds, flower seeds, herb seeds, fruit seeds, lawn and grass seeds, organic seeds, seed collections, gardening kits, and related gardening products.

Please read this Refund & Returns Policy carefully to understand the conditions applicable to returns, replacements, cancellations, and refunds.

1. Eligibility for Returns

Due to the nature of gardening and seed products, return eligibility may depend on the product type, condition, packaging, and reason for the return.

We may accept return or replacement requests under the following circumstances:

a. Damaged or Defective Products

You may request a return or replacement if:

• The product is received damaged

• The seed packet, container, or packaging is damaged upon delivery

• The wrong product has been delivered

• The product is materially different from the product ordered

• The issue is reported within 48 hours of delivery

• Supporting evidence such as photographs or an unboxing video is provided where applicable

Customers are encouraged to inspect the package immediately upon delivery and report any visible damage as soon as possible.

b. Wrong Product Delivered

If you receive a product that is different from the product ordered:

• You must contact us within 48 hours of delivery

• The product must remain unused

• Original packaging and labeling should be retained

• Seed packets, containers, labels, and included items should remain intact

• Photographs of the received product and packaging may be requested

After verification, we may arrange a replacement or refund, as applicable.

c. Missing Items

If an order contains missing products or components:

• Report the issue within 48 hours of delivery

• Provide your order ID and details of the missing item

• Photographs or an unboxing video may be requested for verification

Our team will review the order and determine the appropriate resolution.

2. Non-Returnable Products

Because seeds and gardening products can be affected by storage, handling, moisture, temperature, and other environmental conditions, certain products may not be eligible for return once delivered.

Non-returnable items may include:

• Opened seed packets

• Used or planted seeds

• Seeds that have been exposed to moisture or unsuitable storage conditions

• Products damaged after delivery due to improper handling

• Products damaged due to incorrect storage

• Products damaged due to pests, humidity, heat, or environmental conditions after delivery

• Products with missing or damaged original packaging

• Products altered, repackaged, or tampered with by the customer

• Products purchased as non-returnable or clearance items, where clearly stated on the product page

• Used gardening kits or products that have been opened or assembled, where applicable

Return eligibility is subject to inspection and verification.

3. Return Conditions

To qualify for an eligible return or replacement:

• The product must meet the applicable return conditions

• The product should remain unused where required

• Original packaging should be retained

• Product labels and identification information should remain intact

• Order details must match our records

• The return request must be submitted within the applicable return period

• Photos or videos may be required to verify the issue

We reserve the right to reject a return request where the reported issue is caused by misuse, improper storage, normal product characteristics, or circumstances outside our responsibility.

4. Seeds and Germination

Seed germination can depend on several factors outside our control, including:

• Soil quality

• Temperature

• Moisture

• Watering practices

• Sunlight

• Planting depth

• Growing conditions

• Climate

• Storage conditions after delivery

• Planting and cultivation methods

Therefore, failure to germinate does not automatically qualify for a return or refund.

Where a customer believes there is a genuine quality issue with the seeds, we may request relevant information such as:

• Order details

• Seed variety

• Batch or lot information, where available

• Photographs

• Planting conditions

• Date of planting

• Details of the growing method

Our team may review the information and determine whether a replacement or other resolution is appropriate.

5. Return Request Process

To request a return, replacement, or refund:

Step 1 — Contact Us

Contact our customer support team using the details provided in the Contact Us section.

Step 2 — Provide Order Information

Please provide:

• Order ID

• Customer name

• Product name

• Reason for the request

• Date of delivery

• Photographs or video evidence, where applicable

Step 3 — Review

Our team will review the request and may request additional information or photographs.

We generally aim to review return requests within 24–48 hours.

Step 4 — Resolution

If the request is approved, we may:

• Arrange a return or pickup where applicable

• Provide a replacement

• Issue a refund

• Provide another appropriate resolution depending on the circumstances

6. Refund Policy

Once an eligible return has been received and verified, or once a refund has otherwise been approved, the refund will be processed to the original payment method where technically and operationally possible.

Refund processing generally takes 3–7 business days after approval, depending on the payment gateway, bank, or financial institution.

The time taken for the refund to appear in your account may vary depending on your payment provider.

7. Shipping Charges

Shipping charges may be refundable where:

• The wrong product was delivered by us

• The product arrived damaged due to delivery

• A verified product defect or fulfillment error occurred

Shipping charges may not be refundable for:

• Change of mind

• Incorrect product selection by the customer

• Improper storage or handling after delivery

• Failure to follow product instructions

• Other circumstances where the return is not caused by an error on our part

The final determination will depend on the circumstances of the return.

8. Replacement Policy

Where an eligible product is damaged, defective, or incorrectly supplied, we may offer a replacement.

Replacement is subject to:

• Product availability

• Verification of the reported issue

• Return eligibility

• Availability of the same seed variety, kit, or product

If the original product is unavailable, we may offer:

• A refund, or

• An alternative product, subject to customer agreement and any applicable price difference

9. Order Cancellation

Orders may be cancelled before they are processed or shipped, subject to the order status.

Once an order has been dispatched, cancellation may no longer be possible.

After delivery, the applicable return and refund conditions will apply.

If you wish to cancel an order, please contact us as soon as possible with your order ID.

10. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

We are not responsible for delivery issues caused by:

• Incorrect address

• Incomplete address

• Incorrect phone number

• Incorrect postal code

• Customer unavailable at the delivery address

• Failure to accept the delivery

• Other information incorrectly provided by the customer

Additional delivery charges may apply if an order needs to be re-shipped because incorrect information was provided by the customer.

11. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend:

1. Inspecting the package before accepting it, where possible.

2. Taking photographs of the damaged packaging.

3. Recording an unboxing video where practical.

4. Checking the products immediately after delivery.

5. Contacting us within 48 hours if the contents are damaged or incorrect.

This information may assist us in processing your claim with the delivery provider.

12. Product Storage After Delivery

Customers are responsible for appropriately storing seed products after delivery.

Seeds should generally be protected from conditions that may negatively affect their quality, including excessive:

• Moisture

• Heat

• Direct sunlight

• Humidity

• Water exposure

Specific storage instructions provided on the product packaging should be followed.

We cannot accept responsibility for deterioration caused by improper storage after delivery.

13. Refund Exclusions

A refund may not be provided where:

• The product has been used or planted

• The product has been damaged after delivery by the customer

• Seeds have been exposed to unsuitable storage conditions

• Original packaging or product identification is missing

• The return request is outside the applicable return period

• The product has been altered or tampered with

• The issue is caused by incorrect planting or growing conditions

• The customer simply changes their mind after purchase, where the product is non-returnable

Each request will be reviewed based on the specific circumstances and applicable law.

14. Promotional and Discounted Orders

Products purchased during promotions, special offers, clearance sales, or discounted campaigns may be subject to specific return conditions.

Any special return or refund terms applicable to a promotional product will be communicated on the relevant product page or during checkout.

Where no special terms are provided, this Refund & Returns Policy will apply.

15. Disputes and Resolution

If you have a concern regarding a return, replacement, or refund, please contact our customer support team first.

We will review the matter and attempt to resolve it fairly and in accordance with our policies and applicable laws.

16. Contact Us

For return, refund, replacement, or order-related support, please contact:

QUICKPICS E-COMMERCE PRIVATE LIMITED

Email: info@seedorashop.com
Phone: +91 9819062558

Address:
4th Floor, Office No- 432,
Rainbow Business Park (Haware Intelligentia),
Sector-24, Turbhe, Vashi, Navi Mumbai,
Thane, Maharashtra – 400703

When contacting us regarding a return or refund, please include your Order ID, product name, and a brief description of the issue.